FAQs

When can I expect to receive my order?

Processing Time: 2 - 4 Business Days
Shipping Time: 3 - 5 Business Days
Receiving Time: 5 - 9 Business Days

The delivery time is typically between 5 - 9 business days, after the order has left our warehouse. We currently ship only to The UK. Note; orders to some destinations may take a bit longer to arrive.

Once your order is dispatched, you’ll receive a confirmation email with a tracking number, allowing you to monitor your parcel at any time.

Which countries do you deliver to and what are the shipping costs?

We currently deliver exclusively to the United Kingdom. All orders enjoy free standard shipping, with no minimum spend required.

The estimated delivery time has been exceeded. What should I do?

We apologise for any delays caused by factors beyond our control, such as holidays, customs inspections, or high seasonal demand.

If your order has not arrived within the estimated timeframe, please allow an additional 3 business days before contacting our Customer Service team for an update.

I would like to return an item. What should I do?

To initiate a return, please contact our Customer Service team within 30 days of delivery. Our team will provide detailed return instructions and the return address.

Items must be returned in their original, unused condition, with all tags attached and in the original packaging.
Return shipping costs are the customer’s responsibility
Once your return is received and inspected, we will issue a refund to your original payment method within 10 business days and confirm by email.

Which payment methods do you accept?

We offer the follow secure payment options:

Visa
Mastercard
American Express
Discovery
Diners Club

FREQUENTLY ASKED QUESTIONS

Is there a shipping fee?

No! Shipping is completely free on all orders within the UK. Your order will be delivered straight to your door with Royal Mail, at no additional cost.

Is my payment secure?

Yes, your payment is fully secure. We use industry-leading SSL encryption to safeguard your information, ensuring a safe and reliable checkout experience.

What payment methods do you accept?

We accept secure payments via Visa, Mastercard, American Express, Discover & Diners Club.

What if my order does not fit?

You can return or exchange any item within 30 days of delivery. Simply reach out to our Customer Service team, and we'll be more than happy to assist you!

How can I track my order?

Simply visit our 'Track Your Order' page for the latest updates on your delivery. You’ll also receive a shipping confirmation email with a direct link to track your parcel, so you can easily stay informed throughout the process.

How can I contact you?

For any questions about your order or the ordering process, our Customer Service is available from
Monday - Friday: 08:00 AM - 18:00 PM GMT
Saturday and Sunday: 10:00 AM - 16:00 PM GMT
Average response time: within 24 hours

FREE UK Delivery

Free UK Delivery with Royal Mail

Shop With Confidence

30-Day Easy Returns

Customer Service

Happy to assist Monday to Friday, 8 AM – 5 PM GMT. Saturday and Sunday: 10:00 AM - 16:00 PM GMT

Secured Payments

Secure Checkout — Safe Payments